Política de reembolso

1. Theme Park Tickets

(Disney, Universal, SeaWorld, Legoland, and similar parks)

Theme park tickets are considered digital and date- or usage-specific products, subject to the rules established by the park operators.

  • Unused tickets may be refundable only if permitted by the park.

  • Promotional, dated, activated, or name-linked tickets are generally non-refundable.

  • Cancellation requests must be made before ticket use or activation.

If a refund is approved by the park, it will be processed according to the supplier’s rules and may involve:

  • Administrative fees

  • Credit instead of cash refund

  • Extended processing time

Go Travel Promo acts solely as an intermediary and cannot modify supplier policies.

2. Airline Tickets (Flights)

Airline tickets are subject to the fare rules of the selected airline.

  • Some fares are refundable, partially refundable, or non-refundable.

  • Changes or cancellations may be subject to:

    • Airline penalties

    • Fare differences

    • Administrative fees

When permitted, refunds will be issued using the original payment method, within the airline’s processing timeframe, which may range from 7 to 60 days.

3. Accommodations (Hotel, Apartment, or House)

  • Cancellation 7 days or more before check-in
    ✅ Full refund

  • Cancellation 2 days before check-in
    🔁 50% refund of the total reservation amount

  • Cancellation 1 day before or on the check-in date
    ❌ No refund for the first night

  • No-show (failure to arrive without notice)
    ❌ No refund

4. Car Rentals

  • Cancellation up to 48 hours before vehicle pickup
    ✅ Full refund, according to the rental company’s policy

  • Cancellation less than 48 hours before pickup
    🔁 Partial or full charge may apply

  • No-show
    ❌ No refund will be issued

Policies may vary depending on the rental company, fare type, and pickup location.

5. Refund Processing Time

Once approved by the supplier:

  • Credit card refunds: 1–2 billing cycles

  • Bank transfer or PIX equivalent: up to 10 business days

Administrative and operational fees may be non-refundable.

6. Final Considerations

Go Travel Promo acts as an intermediary between customers and official suppliers.
All refunds and cancellations are subject to supplier approval and policies.

For any questions, please contact our customer support team.